- How Our Process Works
A step-by-step guide to booking, preparing and tracking your shipment online.
- Help placing a booking
Find out all you need to know before placing a booking.
- Packaging Guidance
Learn how to package your parcels safely and securely to help protect your shipment during transit.
- Using Loyalty Points
Learn how to collect, redeem and use Loyalty Points on your Transglobal Express account.
- Using Prepay Credit
Find out how Prepay Credit works and how to apply it to your bookings.
- Weight & Dimensions Guidance
Learn how to accurately weigh and measure your parcels, including guidance for irregularly shaped shipments and volumetric weight calculations.
- Using promotional codes
If you have one of our promotion codes, here’s how to use it.
- Consignment Summary Guidance
Useful tips on how to create the perfect consignment summary.
- Help creating a packing list
Learn how to create and complete a packing list for customs clearance and international shipments.
- Stackable and Non-Stackable Guidance
Learn when non-stackable fees may apply and how to avoid them.
- How to Pay an Outstanding Invoice
Invoices may remain unpaid if you have a credit account or if a surcharge has been applied after booking. Learn how to make a payment online.
- Using Saved Consignments
Learn how to save shipment details for future bookings and manage your saved consignments within your account.
- How to change address details after booking
Learn how to change address details for a booking. You can only use this before your parcel is collected.
- Bulk Upload Tool
Upload multiple consignments at once using our bulk upload tool.
- Applying for VAT in Germany
Learn how to apply for a German VAT number and understand the information required for VAT registration.
- Tax Return Documents
Find out Which documents are needed and where you can find them.
- Frequently Asked Questions
Need help? Explore the answers to the questions we most commonly get asked.
- How to bulk download shipping labels
You can download labels, manifests, and customs invoices for multiple orders, all at once.
- How to rebook a previous order
Rebook a previous order using Edit & Ship. You can update all details before completing checkout.
- Claims and Liability information
Learn about our claims and liability procedures and how to submit a claim.
- Collection Times
Learn when couriers can collect your shipment and how collection time windows are allocated.
- Dangerous and hazardous items information
Check the latest item restrictions when sending goods by courier.
- Insurance options
Get information on the range of insurance options we have available.
- ISPM 15 Regulations for wood packaging
ISPM 15 regulations require all wood packaging materials to be treated prior to shipping. Here’s what you need to know.
- Surcharge Information
A summary of all our carrier surcharge information in one place.
- Transit Times Information
All you need to know about transit times, how they’re calculated, and how to find out how long your shipment will take.
- Customs Information
Guideance on customs rules, regulations, and restrictions for countries across the world.
- Shipping Documentation Guidance
Learn about the documents required for your shipment, including shipping labels and customs invoices, and how to access them.
- EU Country Codes & VAT Numbers
A full list of EU country codes and their VAT number formats can be found here to assist you when sending a parcel to countries within the EU.
- Delivered Duty Paid (DDP)
Information on how DDP works and when it applies.
